Appointments

PLEASE ACT RESPONSIBLY

Due to the ongoing Pandemic, we are taking measures to protect our local community in-line with Best Practice guidelines. This includes offering Face to Face and telehealth options. 

Please note recent Government changes mean from 20th July 2020, Telehealth GP providers are required to have an existing and continuous relationship with the patient in order to provide Medicare rebate-able Telehealth Services. Relationship is defined as having visited our Practice face to face in the last 12 months.

Standard billing Practices apply from 1^st October 2021 and Pre- Payment will be required for Telehealth consultations.

Please call the practice for available appointments.

New Patients Always Welcome.

Making Appointments

Our practice operates on an appointment system with 15 minute time slots.

Appointments can be made in person at the receptions desk, by telephone or online via your computer or mobile phone.

If you require longer than 15 minutes, please ask at time of booking for a longer appointment. For example, if you have complex conditions, multiple issues and counselling.

On arrival, it is important to let reception staff know you are present by either presenting at the reception counter or using the self-check in kiosk.

If your problem is urgent, e.g. chest pain or shortness of breath, please tell the receptionist immediately.

As we do see urgent problems, unavoidable delays do happen in the appointment schedule.

Request an Appointment

New Patients

New patients are required to be at the practice 15 minutes prior to the doctor’s appointment time.

We require you to complete a New Patient Information & Consent Form and a Medical History form.

Prior to your doctor appointment you will see one of our nurses who will review your medical history and enter all the details into your medical file.

To ensure you are not delayed for the doctor appointment we ask that you down load both forms and have them completed prior to your arrival at the clinic.

New Patient Form Medical History Form

Fees - Effective 1st October 2021

Out of pocket costs

Our fees are set based on the recommended AMA rates to ensure they remain affordable for you the patient, as well as being sustainable for our practice.

We have intentionally kept the GAP for all consultations (not involving additional tests or procedures such as ECG, spirometry, excisions etc), to approx. $45.00 regardless of the length of the consultation.

Any additional procedures required will add a further Gap Fee however the maximum daily Gap is capped at $75.00 Practice Fee  (or $55.00 Discounted Fee).

Please Note: Our Gap Fees are the same for all consultations, so we encourage you to please book the appropriate length appointment. For complex conditions, multiple concerns or counselling we encourage you to book a long consultation.

Payment

All accounts must be settled on the day of service, no accounts are issued.
Fees may be paid by cash, cheque, Credit card or EFT.

Non-attendance

It is our practice policy to charge a fee of $40 for nonattendance of scheduled appointments and a $20 fee if you cancel your appointment with less than 2 hours’ notice.

Home visits

Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery and prior arrangement made with the individual doctor.

Teaching

We are committed to providing teaching placements for health professional. This includes:

• GP Registrars
• Medical students
• Nursing students
• Allied Health students
• High school work experience

If you have any concerns with students being present during your consultation please let your doctor, nurse or receptionist know.