FAQ

1/50 North Shore Bvd
Burdell QLD 4818
P (07) 4758 7000
F (07) 4758 7007

How much is a consultation?

Our Standard Consultation Fee is $83.00 (1st October 2021)

Payment is required at the time of your Consultation, and in most cases, we are able to process your Medicare rebate on the spot using your savings or cheque account.

We accept payment by cash or card.


Do you bulk bill?

We are a mixed billing practice – so yes and no.

Children (15 years and under)

  • Monday to Friday (8:00am to 5:15pm) – you will be Bulk Billed.
  • Discounted Practice Fees apply outside of these hours

Full Time Students (16 years and older)

  • Discounted Practice Fees Apply

Pension Card Holders (Blue - Current card must be presented at time of appointment)

  • Monday to Friday (8:00am to 5:15pm) – you will be Bulk Billed
  • Discounted Practice Fees apply outside of these hours

Health Care Card Holders (Current card must be presented at time of appointment)

  • Discounted Practice Fees apply

ATSI Patients Registered under the Closing the Gap Program

  • Bulk Billed

Department of Veterans Affairs

  • Bulk Billed

What other costs may I need to pay?

Our Nurse Led Clinics:

B-Dose Forte – Patients who have a standing order from one of our GP’s have the option of not needing to see the Doctor at each visit. You will be charged a fee of $5.00 for our Nursing team to administer your B-Dose Forte (you must have a standing order from one of our GPs in place, you will not see the Doctor at this visit)

Wound Care – Patients requiring regular dressings by our nursing team for Chronic long-term wounds have the option of choosing the quality of dressings in line with your budget. Dressings start at $5.00 which will cover the costs of basic dressings. You will not see a doctor at these visits.

You are of course free to purchase your dressings elsewhere, in which case you will not be charged for applying the dressing.

These fees apply to all Patients regardless of concession status.


Do your doctors do home visits?

Where it is safe, reasonable and clinically appropriate to do so, our doctors will offer Home Visits to our regular patients. Considerations include geographical, safety as well as whether it is clinically appropriate to do so.

Prior arrangement must be made with the individual Doctor and Home Visits do attract a fee.


What if I wish to Cancel or Reschedule an appointment?

We understand that sometimes life gets in the way, and you may not be able to make your appointment time. It is your responsibility to contact the practice with as much notice as possible to cancel your appointment to allow us to offer it to other patients.

Our reminder system is a courtesy and not 100% reliable, ultimately responsibility to attend your appointment lies with you.

If you have booked via HotDoc and/ or received an SMS, you can simply reply “N” to cancel or cancel via HotDoc App - 2 hours prior to your appointment.

If you simply fail to attend your appointment you will be charged $40.00 and will not be offered a further appointment until this is paid.

If you cancel your appointment within 2 hours you will be charged a $20.00 fee.

To avoid these fees and as a courtesy to your fellow patients, please always let us know. (it may be you or someone you know that can’t get an appointment next time)


How do I contact a doctor when you are closed?

If you ring our practice after hours you will hear a recorded message giving the numbers of the services that provide afterhours care for our practice when we are closed.

  • FOR ALL EMERGENCIES DIAL – 000
  • House Call Doctor
    Phone: 13 55 66
    www.housecalldoctor.com.au
    Mon to Fri 6pm – 8am, Sat from 12 noon, Sun & public holidays 24 hours
  • MaterOne Emergency Department
    Fulham Rd, Pimlico
    Phone: 4747 4000
    Open: 7am to 11pm, 7 days per week
    Cost: Private Patients will be out of pocket $220.00 (there is no Medicare rebate for this fee)
    DVA Gold Card and Approved Workcover will not incur an out of pocket expense.

  • The Townsville University Hospital Emergency Department
    Phone:  4433 1111
    Open 24 hours

  • GP Help Line
    Phone: 1800 022 222
    Mon to Fri 6pm – 7:30am, Sat from 12 noon, Sun & public holidays 24 hours


Can I speak to a doctor over the phone?

Yes – with the introduction of Telehealth we are now able to offer appointment over the phone. You will need to book these the same way you would book a standard appointment.

(Standard billing policy applies to Telehealth Items from 1st October 2021)

We won’t interrupt a consultation for a phone call. It is our standard practice to have all requests to speak to a doctor, referred first to the nurse on duty. If you wish to speak with the Doctor you will need to book an appointment.

You can call and ask to speak to the nurse on duty regarding your test results. Depending on the tests performed and their urgency it can take 3 -5 days for us to receive your results.

The results can only be given over the phone if this has been notated in your chart and authorised by the doctor and only to the patient or the parent of a child under 16 years.

However, if there are any significant or concerning results a nurse will endeavour to contact you. It is best practice to book a follow up appointment at the time of your visit.


Can I get my results over the phone?

You can call and ask to speak to the nurse on duty regarding your test results. Depending on the tests performed and their urgency it can take 3 -5 days for us to receive your results. The results can only be given over the phone if this has been authorised by the doctor and only to the patient or the parent of a child under 16 years. However if there are any significant or concerning results a nurse will endeavour to contact you.


What do I do if I have a complaint or suggestion?

If you have a problem we would like to hear about it. We take your concerns, suggestions and complaints seriously. Experience has shown that if you have a problem with one of our doctors it is best to speak with him or her first. If you are still unhappy or have a problem with a member of our team please email manager@northshoregp.com.au

The Practice Manager, North Shore General Practice, 1/50 North Shore Bvd, BURDELL QLD 4818

We feel that most things can be handled within the practice, however if you would like outside advise you can contact:

Office of the Health Ombudsman
Po Box 13281, George St Brisbane QLD 4003
Ph: 133 646