What if I wish to Cancel or Reschedule an appointment?
We understand that sometimes life gets in the way, and you may not be able to make your appointment time. It is your responsibility to contact the practice with as much notice as possible to cancel your appointment to allow us to offer it to other patients.
Our reminder system is a courtesy and not 100% reliable, ultimately responsibility to attend your appointment lies with you.
If you have booked via HotDoc and/ or received an SMS, you can simply reply “N” to cancel or cancel via HotDoc App - 2 hours prior to your appointment.
If you simply fail to attend your appointment you will be charged $40.00 and will not be offered a further appointment until this is paid.
If you cancel your appointment within 2 hours you will be charged a $20.00 fee.
To avoid these fees and as a courtesy to your fellow patients, please always let us know. (it may be you or someone you know that can’t get an appointment next time)