1/50 North Shore Bvd
Burdell QLD 4818
P (07) 4758 7000
F (07) 4758 7007
Consultation Fees & Payment
Our standard consultation fee is $99.00.
Click here to see our full fee schedule.
Payment is required at the time of your consultation. In most cases, we can process your Medicare rebate immediately using your savings or cheque account.
We accept payment by cash or card.
Our practice is a private billing clinic. Fees vary depending on your concession category and MyMedicare registration status.
We require your concession card details to activate any bulk bill entitlements.
Medicare rebates can be processed on your behalf for any private patient fees.
Pension Card Holders (Blue), Commonwealth Seniors Health Card (Orange), Health Care Card Holders (Green) & Children (15 years and under):
Bulk billed consultations Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
GAP $55 for excisions at all times
Full-Time Students (16 years and over)
$24.65 out-of-pocket Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
GAP $65 for excisions at all times
Private Patients (16 years and over)
Approximately $55.10 out-of-pocket (standard consultation)
GAP $85 for excisions at all times
DVA GOLD & Eligible White Card Holders
Bulk billed Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
Nil GAP for excisions at all times
Aboriginal and Torres Strait Islander Patients
Bulk billed Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
Nil GAP for excisions at all times
MyMedicare Registered Patients
From 1st July 2025 patients registered with MyMedicare will activate rebates for longer telehealth consultations and chronic disease care plans.
(Ask our reception team for more information or register for MyMedicare online: https://www.health.gov.au/our-work/mymedicare/patients )
Payment
All accounts must be settled on the day of service; no accounts are issued.
Fees may be paid by cash or card.
Eligible Concession Card or Full time student ID's:
(must be sighted by staff to activate)
We Continue to Bulk Bill for the Following:
Our team is committed to delivering high-quality, personalised care. To do this, we allow adequate time for each patient and ensure our services remain sustainable.
Our Nurse Led Clinics:
B-Dose Forte – Patients who have a standing order from one of our GP’s have the option of not needing to see the Doctor at each visit. You will be charged a fee of $5.00 for our Nursing team to administer your B-Dose Forte (you must have a standing order from one of our GPs in place, you will not see the Doctor at this visit)
Wound Care – Patients requiring regular dressings by our nursing team for Chronic long-term wounds have the option of choosing the quality of dressings in line with your budget. Dressings start at $5.00 which will cover the costs of basic dressings. You will not see a doctor at these visits.
You are of course free to purchase your dressings elsewhere, in which case you will not be charged for applying the dressing.
These fees apply to all Patients regardless of concession status.
Where it is safe, reasonable and clinically appropriate to do so, our doctors will offer Home Visits to our regular patients. Considerations include geographical, safety as well as whether it is clinically appropriate to do so.
Prior arrangement must be made with the individual Doctor and Home Visits do attract a fee.
We understand that sometimes life gets in the way, and you may not be able to make your appointment time. It is your responsibility to contact the practice with as much notice as possible to cancel your appointment to allow us to offer it to other patients.
Our reminder system is a courtesy only and not 100% reliable, ultimately responsibility to attend your appointment lies with you.
If you have booked online and/ or received an SMS, you need simply reply “N” to cancel or cancel online - 2 hours prior to your appointment.
If you simply fail to attend your appointment you will be charged $45.00 and will not be offered a further appointment until this is paid.
If you cancel your appointment within 2 hours you will be charged a $25.00 fee.
To avoid these fees and as a courtesy to your doctor and fellow patients, please always let us know. (it maybe you or someone you know that can’t get an appointment next time)
If you ring our practice after hours you will hear a recorded message giving the numbers of the services that provide afterhours care for our practice when we are closed.
MaterOne Emergency Department
Fulham Rd, Pimlico
Phone: 4747 4000
Open: 7am to 10pm, 7 days per week
Cost: Private Patients will be out of pocket $295.00 (there is no Medicare rebate for this fee)
DVA Gold Card and Approved Workcover will not incur an out-of-pocket expense.
The Townsville University Hospital Emergency Department
Phone: 4433 1111
Open 24 hours
GP Help Line
Phone: 1800 022 222
Mon to Fri 6pm – 7:30am, Sat from 12 noon, Sun & public holidays 24 hours
Yes – with the introduction of Telehealth we are now able to offer appointment over the phone. You will need to book these the same way you would book a standard appointment.
(Standard billing policy applies to Telehealth Items)
We won’t interrupt a consultation for a phone call. It is our standard practice to have all requests to speak to a doctor, referred first to the nurse on duty. If you wish to speak with the Doctor you will need to book an appointment.
You can call and ask to speak to the nurse on duty regarding your test results. Depending on the tests performed and their urgency it can take 3 -5 days for us to receive your results.
The results can only be given over the phone if this has been notated in your chart and authorised by the doctor and only to the patient or the parent of a child under 16 years.
However, if there are any significant or concerning results a nurse will endeavour to contact you. It is best practice to book a follow up appointment at the time of your visit.
You can call and ask to speak to the nurse on duty regarding your test results. Depending on the tests performed and their urgency it can take 3 -5 days for us to receive your results. The results can only be given over the phone if this has been authorised by the doctor and only to the patient or the parent of a child under 16 years. However, if there are any significant or concerning results a nurse will endeavour to contact you.
If you have a problem, we would like to hear about it. We take your concerns, suggestions, and complaints seriously. Experience has shown that if you have a problem with one of our doctors it is best to speak with him or her first. If you are still unhappy or have a problem with a member of our team please email manager@northshoregp.com.au
The Practice Manager, North Shore General Practice, 1/50 North Shore Bvd, BURDELL QLD 4818
We feel that most things can be handled within the practice, however if you would like outside advise you can contact:
Office of the Health Ombudsman
Po Box 13281, George St Brisbane QLD 4003
Ph: 133 646
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